Trainee Test Engineer Floor Operations

Application MonitoringSanity CheckCommunication SkillsEscalation ProcessWorking Effectively on Timely AlertsTask ManagementKey Responsibilities (Job Description): Application Monitoring:It involves monitoring the performance and availability of web and mobile applications and report if any issues observed directly route to relevant stakeholders (Internal and External).Sanity Check:This involves supporting applications for all domains like Banking, Insurance, Mutual Funds, Ecommerce, Depositories, Trading and Securities.Effective Communication:Proactive and prompt communication with clients to resolve their queries quickly and accurately.Escalation Process:Highlight the challenges faced in monitoring their respective applications to the immediate next level and working towards its closure.Working Effectively timely alert:All the failures captured by automation should be analysed and raised to respective stake holders in timely manner.Task Management:Job demands efficient task management with good Analytical, Logical Reasoning Skills with Smart and quick thinking. Key Performance Measures and KPIs: Defects HandlingAverage Handling TimeTimely Escalation to the clientNo Client Complaints and Internal defectsAccuracy and CompletenessEffective Communication with internal and external stake holders KPIs PerformanceQuick Thinking along with managing multiple tasksHighlight and raise alert in the stipulated timeNo internal & external compliant defectMonitoring and meeting SLACorrectness of TransactionAdherence of the process defined. Organizational Process AdherenceTimely Applying leavesMaintaining office decorumFollowing code of conduct policy Skills EnablementRefresher SessionsLearning & Development certificationsAttending Enhancement Session by learning & development teamAttending Learning & development sessions organized by the team Key Decision Pointers (capture any decision-making authority, if any): Analysis of error captured by automation Mandated Certifications in the role: Certification courses related to domain & process Linked Career Roles Manual test engineer to Automation EngineerPerformance engineerThrough learning and certifications, Internal Job Rotations available across the organization. Skills: Test Engineer, Floor Operations Experience: 0.00-2.00 Years .