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100% Free · No spam · Instant direct-apply links only
Experience / Eligibility
B.E / B.Tech / BCA / MCA / Any Graduate
Salary
Not Disclosed / As per Industry Standards
Location
Hyderabad, Telangana, India
Suitable For
College graduates, entry-level candidates, and students matching: B.E / B.Tech / BCA / MCA / Any Graduate.
Key Skills to Prepare
Focus on JavaScript, ServiceNow / Helpdesk.
Develop and implement
ServiceNow CSM modules
including Case Management, Customer Service Portal, and Knowledge Management
Configure
case workflows, SLAs, entitlements, and customer lifecycle processes
Build and customize
Service Portals / Employee Center for customer interactions
Develop solutions using
Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer
Integrate ServiceNow with external systems using
REST/SOAP APIs
Configure
Omnichannel features (Email, Chat, Virtual Agent)
Create dashboards and reports for
customer service performance and insights.
Hands-on experience in
ServiceNow CSM module
Strong knowledge of
case management, SLAs, and customer workflows
Proficiency in
JavaScript and ServiceNow scripting
Experience with
Service Portal / UI Builder
Understanding of
ITSM concepts and integrations
ServiceNow certifications (CSA / CAD / CISCSM preferred)
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